Refund policy

 

Returns & Refunds Policy

 Please read the following policy carefully before making a purchase.

1. All Sales Are Final

All purchases made at Layali Heritage are final.

We do not offer returns, exchanges, or refunds for:

  • Change of mind

  • Incorrect size selection

  • Incorrect item selection

  • Sale or promotional items

By completing a purchase on our website, you acknowledge and agree to this policy.

2. Sizing & Product Information

Detailed product descriptions and sizing guides are provided for every item.

It is the customer’s responsibility to:

  • Review sizing charts carefully

  • Read product descriptions thoroughly

  • Ensure all order details are correct before checkout

If you are unsure about sizing or fit, we strongly recommend contacting us before placing your order.

3. Damaged or Faulty Items

In the unlikely event that you receive an item that is damaged or faulty upon arrival, please contact us within 48 hours of delivery at:

📧 layaliheritage@gmail.com

Your email must include:

  • Your order number

  • Clear photos of the item and packaging

Each case will be reviewed individually. If a genuine fault is confirmed, we will offer a suitable resolution at our discretion, which may include a replacement if stock is available.

4. Shipping Issues

Layali Heritage is not responsible for:

  • Delays caused by couriers or customs

  • Lost parcels once confirmed as delivered by the courier

  • Incorrect shipping details provided by the customer

Please refer to our Shipping Policy for more information regarding lost or delayed shipments.

5. International Orders

For international orders, Layali Heritage is not responsible for:

  • Customs delays

  • Duties, taxes, or import fees

  • Seized or rejected parcels due to local import regulations

These are the responsibility of the customer.

6. Policy Acceptance

By purchasing from Layali Heritage, you confirm that you have read, understood, and agreed to this Returns & Refunds Policy.

7. Contact Us

If you have questions about this policy before placing an order, please contact us:

📧 layaliheritage@gmail.com

We aim to respond within 1–2 business days.