Shipping policy

Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Orders placed before 12 PM (local time) are typically dispatched the same business day.
Once your order has been shipped, you will receive a confirmation email with tracking details.

During high-volume periods or promotions, processing times may be slightly extended. If this occurs, we will notify you via email.

2. Domestic & International Shipping

Layali Heritage ships worldwide.

We work with trusted courier partners to provide secure, trackable delivery both domestically and internationally.

Estimated Delivery Times (after dispatch):

Australia (Standard): 2–7 business days
Australia (Express): 1–3 business days
International Shipping: 5–14 business days (varies by destination)

Delivery times are estimates only and may vary due to customs processing, courier delays, or seasonal demand.

3. Shipping Rates

Shipping fees are calculated at checkout based on the delivery destination, order weight, and selected shipping method.

Free shipping may be offered during promotions or on qualifying orders, as advertised on our website.

4. Packaging

All Layali Heritage garments are carefully packed to ensure they arrive in excellent condition and ready to wear.

5. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number and courier link.

Please allow up to 24 hours for tracking information to become active.

If you experience any issues with tracking, contact us at layaliheritage@gmail.com.

6. No Returns or Refunds Policy

All sales are final.

Layali Heritage does not offer returns, exchanges, or refunds for change of mind, sizing issues, or incorrect orders placed by the customer.

Please review all product descriptions, sizing charts, and order details carefully before completing your purchase.

7. Lost, Delayed, or Damaged Shipments

While we do our best to ensure timely delivery, Layali Heritage is not responsible for delays caused by couriers, customs, or unforeseen circumstances.

8. Incorrect Shipping Details

Please ensure your shipping address is accurate before checkout.

Layali Heritage is not responsible for orders shipped to incorrect addresses provided by the customer and cannot offer refunds or replacements in these cases.

If you notice an error after placing your order, contact us immediately at layaliheritage@gmail.com before dispatch.